Delivery
CogniMary Shipping and Delivery: What Is Known and What Is Not
CogniMary ships from the United States with tracking sent by email. Shipping is free on the three-bottle and six-bottle packs; a single bottle is charged shipping at checkout. No transit window was supplied, so the tracking number in your order email is the accurate answer for your address.
By the CogniMary Editorial Desk · Last updated September 22, 2026
What is known
Straight from the seller, with the gaps marked
| Question | Answer |
|---|---|
| Where does it ship from? | The United States, unless the sales page says otherwise at checkout. |
| How much is shipping? | Free on the three-bottle and six-bottle packs. A single bottle is charged shipping at checkout. |
| Which carrier? | not published. The carrier is shown in the tracking email once the order leaves. |
| How long does delivery take? | not published. No delivery window was supplied. Tracking in the order email is the reliable answer for your address. |
| Is there tracking? | Yes. A tracking number arrives by email after the order ships. |
| Do you ship internationally? | Orders ship from the US unless the listing says otherwise. Check the options at checkout before paying. |
| Is there a subscription? | No. Each order is a single purchase. |
| Can I change my address after ordering? | Call +1 (302) 200-3480 as soon as possible. The desk handles changes as well as orders. |
After you order
What arrives, and when
The order email, within minutes
It carries your order ID. This is the one piece of information the desk needs for everything afterwards, so keep it somewhere you can find it in two months.
The shipping email, with tracking
Sent when the parcel leaves. The carrier and tracking number both appear here.
The parcel
Check the safety seal before anything else. The label should match the photographs on this site and the lot should read COG-26/CO-7439 where the bottle carries it.
Your day-60 reminder
Set it the day the box arrives. The 60 days run from the order date, not from the delivery date, so the clock has already been running.
If something goes wrong
Four situations and what to do in each
The parcel has not arrived
Check the tracking link first, then call +1 (302) 200-3480 with your order ID. The desk can see the shipment record; this site cannot.
The seal is broken
Do not take any capsules. The label instruction is explicit. Call the desk and keep the bottle and the packaging.
The bottle is damaged in transit
Photograph it before you do anything else, including the outer box, then call the desk. Photographs make a replacement straightforward.
You ordered the wrong pack
Call +1 (302) 200-3480 straight away. A change before dispatch is far simpler than a return afterwards, and the desk handles both.
What this page will not do
It will not give you a delivery estimate we cannot stand behind. No transit times were supplied for this product, and inventing a 3-to-5-day promise would be the easiest thing on this page to write and the easiest to get wrong.
The tracking number in your shipping email is specific to your address and your carrier. It is a better answer than anything we could print here. If it has not arrived, the desk on +1 (302) 200-3480 can see the record.
Storage once it arrives
The label says: store in a cool, dry place. Heat and humidity degrade botanical extracts faster than time alone does, so a kitchen cupboard away from the stove beats a bathroom cabinet or a windowsill.
If you bought six bottles, the five you are not using are sitting for months. Where you put them genuinely matters.
Try CogniMary with 60 days to change your mind
Three bottles is $59 each with free US shipping, and it fits inside the 60-day guarantee window better than six does.
Add To Cart — $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
What tracking states mean
The five you will see, and which ones matter
| State | What it means | Should you worry? |
|---|---|---|
| Label created | The seller has generated a shipping label. The carrier does not have the parcel yet. | No, unless it stays here for several working days. |
| In transit | The parcel is moving through the carrier network. Scans can be hours or days apart depending on the route. | No. Gaps between scans are normal, particularly on ground services crossing the country. |
| Out for delivery | It is on a vehicle and scheduled for today. | No. If it does not arrive, it almost always arrives the next working day. |
| Delivery exception | Something interrupted the route: weather, an address problem, a missed handover. | Worth a call to the carrier first, then to the order desk if it does not clear. |
| Delivered, but not received | The carrier has scanned it as delivered at your address. | Check with neighbours and around the property first, then call the order desk with the tracking number. |
Packaging and what arrives
Three practical notes
Supplements ship in plain outer packaging
The outer box does not usually advertise what is inside, which matters to some buyers and is standard practice across the category.
Check the seal before the label
The induction seal under the cap is the one thing that cannot be assessed from a photograph. The label says do not use it if the seal is broken, and that instruction is worth following literally.
Keep the packaging until you are sure
If anything is wrong with the order, the outer box and its label are part of what the desk needs. Throwing them away on day one removes evidence you might need on day three.
Ordering from outside the United States
Four things that change
The stated market for this product is the United States and orders ship from there. If the order page offers international shipping at checkout, four things are different and all four are worth pricing before you confirm.
Customs and import duty
Charged by your own country, not by the seller, and payable by you on arrival. Dietary supplements are treated differently in different jurisdictions and some ingredients are restricted in some countries.
Transit time
Considerably longer, and the tracking often goes quiet while the parcel sits with a customs authority. The 60-day guarantee runs from the order date throughout, so a slow customs clearance eats your window.
The practicality of a return
Returns go to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA at your cost. International return postage on six bottles is a serious expense and can approach the value of the refund.
Local legality
Some ingredients on this label are regulated differently outside the US. Checking your own country's rules before ordering is your responsibility and nobody here can do it for you.
One thing to do when the box arrives
Before you open anything
Set a calendar reminder for day 60 counted from your order date, not from today. The parcel taking a week to reach you has already used a week of your guarantee, and that is the single most common reason a refund request arrives too late.
Then check the seal, then check the lot on the base against the batch page, then open it.
What was supplied and what was not
Stated plainly, because most shipping pages blur the line
| Detail | Status |
|---|---|
| Ships from the United States | Supplied |
| Free US shipping on three and six bottles | Supplied |
| Single bottle shipping charged at checkout | Supplied |
| Tracking sent by email | Supplied |
| Carrier name | not published |
| Delivery window in days | not published |
| Cut-off time for same-day dispatch | not published |
| Shipping cost on a single bottle | not published, confirmed at checkout |
| International shipping availability | Depends on the options shown at checkout |
| Signature on delivery | not published |
Six of ten unpublished is more than this page would like. Printing a plausible three-to-five-day estimate would read better and would be an invention.
Questions
CogniMary Shipping and Delivery — common questions
Is shipping free?
Free US shipping on the three-bottle and six-bottle packs. A single bottle is charged shipping at checkout.
Where does CogniMary ship from?
The United States, unless the sales page says otherwise at checkout.
How long does delivery take?
not published. No transit window was supplied. Your tracking email is the accurate answer for your address.
Will I get a tracking number?
Yes, by email once the order ships.
Can I change my delivery address?
Call +1 (302) 200-3480 as soon as possible. Before dispatch it is simple.
What if my parcel is lost?
Call the order desk on +1 (302) 200-3480 with your order ID. They hold the shipment record.