Contact
Contact Cogniemary: Phone, Email and Addresses
For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET. For anything about this website, including corrections and privacy requests, email [email protected]. Returns go to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA after you have called the desk.
By the CogniMary Editorial Desk · Last updated September 22, 2026
How to contact us
Order desk
Order desk - orders, tracking, changes and refunds.
Hours: Monday to Friday, 9:00am - 5:00pm ET
Have your order ID from the order email ready. It is the one thing the desk needs for everything.
Website desk
Website desk - pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET.
This desk handles the site: corrections, typos, privacy requests and press. It cannot see your order, change an address or issue a refund.
Office
375 Pearl Street, Floor 14, New York, NY 10038, USA
Correspondence address. Do not send returns here; they will not reach the refunds team.
Returns
650 Fifth Avenue, Floor 10, New York, NY 10019, USA
Call the order desk first, then post the bottles here with your name, email and order ID inside the box.
Who answers what
Pick the right desk and you will get an answer faster
| Your question | Who to contact |
|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480. Have your order ID ready. |
| I want to change my delivery address | Order desk, +1 (302) 200-3480, as soon as possible. Before dispatch this is simple. |
| I want a refund | Order desk, +1 (302) 200-3480, inside 60 days of your order date. |
| My bottle arrived damaged | Order desk, +1 (302) 200-3480. Photograph it first, including the outer box. |
| The lot number does not match | Order desk, +1 (302) 200-3480. Do not take any capsules until they have answered. |
| There is an error on this website | Website desk, [email protected]. |
| A privacy or data request | Website desk, [email protected]. |
| A press or media question | Website desk, [email protected]. |
| A question about the label itself | The distributor prints its own number on the bottle: +1 (623) 377-4609. |
| A medical question | Your own clinician. Neither desk gives medical advice and neither should. |
Before you call
Three things that make the call short
Your order ID
It is in the order email, which arrives within minutes of ordering. Without it the desk is searching by name and card, which is slower and less reliable.
The bottle in front of you
For anything about the product itself, having the label and the base of the bottle to hand answers half the questions before they are asked.
The date you ordered
The 60-day window runs from the order date, so this is the number that decides what is possible.
What neither desk will do
- Give medical advice, recommend a dose different from the label, or tell you whether this is safe alongside your prescription. That is your clinician's job.
- Refund an order placed through a third-party reseller. The desk can only act on orders in its own records.
- Promise a result or a timeline.
- Share your details with anyone who is not needed to fulfil your order. See the privacy policy.
Try CogniMary with 60 days to change your mind
Three bottles is $59 each with free US shipping, and it fits inside the 60-day guarantee window better than six does.
Add To Cart — $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
Writing a message that gets answered fast
Four lines, in this order
Your order ID on the first line
Not the third paragraph. It is the key to everything else and putting it first saves a round trip.
What you want, in one sentence
A refund, a tracking update, an address change, a replacement. The desk handles several different processes and naming yours routes it correctly.
What has already happened
When you ordered, what the tracking says, whether you have called before. A message that starts from scratch gets an answer that starts from scratch.
Your phone number
Some things take one call and ten emails. Giving the desk the option shortens most problems.
What to expect, and what to do if you do not get it
Realistic timings and an escalation path
| Route | Realistic expectation | If nothing happens |
|---|---|---|
| Order desk, by phone | Answered during Monday to Friday, 9:00am - 5:00pm ET. Most order questions are resolved on the call. | Call again at a different time of day before assuming the line is unattended. |
| Website desk, by email | [email protected], worked Monday to Friday, 9:00am - 5:00pm ET. Site corrections are usually applied within a working day and the page's last-updated date moves when they are. | Resend with the page URL in the subject line. |
| Returns by post | Sent to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA after calling the desk. Credit follows 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. | Call with your tracking number. Proof of delivery is what moves a stalled refund. |
| Label questions | The distributor prints its own line on the bottle: +1 (623) 377-4609. They made it; we did not. | Ask us and we will tell you what the label says, which is all we can honestly do. |
If you have used the routes above and a genuine problem is still unresolved, your card issuer exists for exactly that situation. We would rather say so plainly than have you discover it after three unanswered emails.
Two things worth knowing before you write
Both save time on both sides
We cannot see your order
The website desk at [email protected] publishes this site. It has no access to the order system, cannot look up a tracking number and cannot issue a refund. Anything about an order belongs with the order desk on +1 (302) 200-3480.
We will not answer a medical question
Not because we are being unhelpful, but because answering one would require knowing your history, your medication and your blood work. What we can do is tell you exactly what the label says and point at the published sources, which is what the safety page is for.
Hours, time zones and realistic expectations
Both desks run on Eastern business hours
The order desk and the website desk both operate Monday to Friday, 9:00am to 5:00pm Eastern. If you are on the West Coast that is 6:00am to 2:00pm local, which catches people out: calling at 4:00pm Pacific is calling at 7:00pm Eastern.
A message sent on Friday evening is answered on Monday. That is not being ignored, and resending it three times over the weekend does not move it up the queue.
If your deadline matters — the 60-day guarantee window, for instance — count the working days rather than the calendar days when you decide how long you can leave it. A refund call placed on day 58 that falls on a Saturday is a refund call placed on day 60.
Corrections are genuinely welcome
And here is what a useful one looks like
This site was written by reading photographs of a label. That process is careful and it is not infallible, and the readers most likely to catch an error are the ones holding the bottle.
A useful correction names the page, quotes the sentence, and says what the bottle actually says. A photograph of the relevant panel settles it in one message rather than three. If the correction stands, the page changes and its last-updated date moves, which is how you can confirm it landed.
Send them to [email protected]. There is no form to fill in and nobody will ask you for an email preference.
Questions
Contact Cogniemary — common questions
What is the CogniMary phone number?
+1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET. It is the order desk and handles orders, tracking, changes and refunds.
What is the email address?
[email protected] for anything about this website. It cannot see your order.
Is there a sales email?
not published. Sales questions go through the order desk by phone, or through the sales contact page on the order site.
Where do I send returns?
650 Fifth Avenue, Floor 10, New York, NY 10019, USA, after calling the order desk.
What is the office address?
375 Pearl Street, Floor 14, New York, NY 10038, USA. It is a correspondence address, not a returns address.
How fast do you reply to email?
The website desk works Monday to Friday, 9:00am - 5:00pm ET. For anything time-sensitive about an order, the phone is faster.