Guarantee
Does CogniMary Have a Money-Back Guarantee? Terms and How to Claim
Yes. CogniMary carries a 60-day money-back guarantee, counted from the order date and applied equally to every pack size. To claim it, call +1 (302) 200-3480 inside the window with your order ID, then post the bottles to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA with tracking. You pay return shipping.
By the CogniMary Editorial Desk · Last updated September 22, 2026
The terms
60 days, every pack, no exceptions stated
The guarantee runs 60 days from the order date. It applies to every pack size equally: one bottle and six bottles carry the same window, which is worth knowing before you buy six.
It is a satisfaction guarantee, not a results guarantee. You do not have to prove the product failed, and nobody will ask you to. You do have to contact the order desk inside the window and send the bottles back.
What you pay: return shipping, at your cost, and it should go with tracking so you can prove it arrived.
What you get back: the purchase price, credited 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it.
How to claim
Four steps, and the order ID is the one thing you need
Call the order desk inside 60 days
+1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET. Have your order ID from the order email ready. This is the step that starts the clock stopping, so make the call before day 60 even if you post the bottles afterwards.
Write your details on a slip and put it in the box
Full name, email address and order ID. A box with no order ID inside is a box the desk cannot match to a customer.
Post the bottles with tracking
650 Fifth Avenue, Floor 10, New York, NY 10019, USA. Return shipping is at your cost. Tracking is not optional in practice: it is the only proof you have that the parcel arrived.
Wait for the credit
3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. If it has not appeared after that, call the desk with your tracking number.
The honest reading
Three things this guarantee does not do
It does not refund your return postage
A refund returns the purchase price. Sending six bottles back across the country is a real cost, and it is one more reason to start with three.
It does not run from delivery
The 60 days count from the order date. If the parcel takes a week to arrive, that week came out of your window.
It does not outlast a six-bottle pack
A 180-day supply and a 60-day guarantee do not fit together. By the time you have taken half of it, the window closed four months ago.
Why 60 days is the right length for this product
And where it still falls short
The median day reviewers report noticing anything is around day 32. Bacopa trials, the best-evidenced ingredient here, generally run 8 to 12 weeks before they measure. So a 30-day guarantee on this formula would be close to useless, and 60 days is the minimum that lets you form a real opinion.
It is still not generous. Ninety days would cover a full bacopa trial period and would match the three-bottle pack exactly. Sixty days covers two thirds of it.
| Pack | Supply | Days left after the window closes | Practical read |
|---|---|---|---|
| 1 bottle | 30 days | None; you finish it with 30 days to spare | The guarantee comfortably outlasts the bottle. This is the cleanest fit. |
| 3 bottles | 90 days | 30 days of product left | You get two thirds of the way through with the option still open. The best balance. |
| 6 bottles | 180 days | 120 days of product left | Four bottles unreturnable by the time the window closes. Cheapest per day, weakest safety net. |
Three bottles fits the 60-day window best
$59 a bottle, free US shipping, and 30 days of product still in hand if you decide to return it.
Add To Cart — $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
How this guarantee compares
Sixty days against what the category typically offers
| Length | Where you usually see it | How it behaves in practice |
|---|---|---|
| No guarantee | Marketplace resellers and the cheapest private labels | Your only route is the marketplace's own returns policy, which usually requires an unopened product. |
| 30 days | Large retail chains and many mid-market brands | Too short for anything with a multi-week onset. You are returning it before you know whether it worked. |
| 60 days | Direct-response brands, including CogniMary | Long enough to form an opinion on a formula like this one. Still shorter than the 8-to-12-week timeframe of the underlying research. |
| 90 days | A minority of direct-response brands | Matches a three-bottle pack exactly and covers a full bacopa trial period. This is what good looks like. |
| 180 days or longer | A small number of brands, usually on the largest pack | Generous, and usually paired with a higher price. Read whether it applies to every pack or only the biggest one. |
The single most useful thing about this guarantee is not its length but that it is identical on every pack. Plenty of brands run a longer window only on the largest pack, which is a discount disguised as reassurance. Here, one bottle and six bottles both get 60 days, so the decision about pack size is purely about money and shelf life.
What happens to returned bottles
A question almost nobody asks, with an answer worth knowing
Returned dietary supplements are not resold. Once a bottle has left the controlled chain from factory to customer, its storage history is unknown, and no responsible operator puts it back into stock. It is destroyed.
That is why a satisfaction guarantee is a real cost to a seller rather than a piece of theatre, and it is why the desk asks you to call before posting: a conversation that resolves the problem is cheaper for everyone than a box of product that has to be written off.
It is also the honest answer to a fair question, which is why sellers ask for the bottles back at all if they are only going to bin them. The answer is that returning them is the only practical proof that the product is out of circulation rather than being used and refunded at the same time.
If you would rather not post them back
Call +1 (302) 200-3480 and ask. Policies on partial returns vary by circumstance and the desk can tell you what applies to your order. What this site will not do is promise you an outcome on the desk's behalf.
One sentence to remember
If you take nothing else from this page
Put day 60 in your calendar on the day the box arrives, counted from the day you ordered rather than the day it landed, and call +1 (302) 200-3480 before that date if you want your money back.
Almost every failed refund in this category fails on that one detail.
Questions
Does CogniMary Have a Money-Back Guarantee? Terms and How to Claim — common questions
Does CogniMary have a money-back guarantee?
Yes, 60 days from the order date on every pack.
Do I have to send the bottles back?
Yes, to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA, with your name, email and order ID inside the box.
Who pays return shipping?
You do. Use tracking, because it is your only proof the parcel arrived.
How long does the refund take?
3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it.
Does the guarantee start from delivery or from the order?
From the order date. If delivery took a week, that week came out of your 60 days.
Can I return opened bottles?
It is a satisfaction guarantee, so an opened bottle is expected. Call the desk to confirm before you post anything.
What if I bought six bottles?
Same 60-day window. That is exactly why this site recommends starting with three.
What if I lost my order email?
Call +1 (302) 200-3480. The desk can find the order from your name and the card used.