Refunds
CogniMary Refund Policy: Terms, Timing and the Five Things That Go Wrong
CogniMary refunds run on a 60-day window counted from the order date. Call +1 (302) 200-3480 with your order ID, then post the bottles to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA with your name, email and order ID inside. The purchase price is credited 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. Return postage is at your cost.
By the CogniMary Editorial Desk · Last updated September 22, 2026
The policy
Written out in full, in the order it applies
| Clause | What it says |
|---|---|
| Window | 60 days from the order date, on every pack size. |
| What is refunded | The purchase price of the product. |
| What is not refunded | Outbound shipping where it was charged, and return postage, which is at your cost. |
| How to start | Call +1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET, with your order ID. |
| What to include in the box | Your full name, the email address on the order, and the order ID, written on a slip inside. |
| Where to send it | 650 Fifth Avenue, Floor 10, New York, NY 10019, USA |
| Carrier | Your choice. Use a tracked service. Keep the receipt. |
| Processing | 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. |
| Method of refund | Back to the original payment method. No store credit. |
| Partial packs | Contact the desk before posting. A satisfaction guarantee expects an opened bottle; the desk confirms what to send. |
| Damaged or wrong items | Call the desk with photographs before returning anything. These are handled as a replacement, not a refund. |
| Orders not placed through the official desk | Cannot be refunded here. The desk can only act on orders in its own records. |
Timing, in real days
What the two numbers in the policy actually mean
Day 0: you order
The clock starts here, not when the parcel lands. This is the single most misunderstood line in any supplement guarantee.
Day 1 to 60: you decide
Call the desk any time inside this window. Making the call is what matters; the parcel can follow.
Post the bottles
Allow for transit. A tracked service across the US is typically a few days, and it is the only version that gives you proof of delivery.
3 to 5 business days after they receive it
The desk credits the order. This is their side of the process and it is where the order ID matters.
A further 5 to 10 days
The card issuer posts the credit to your statement. This part is the bank, not the seller, and nobody can speed it up.
Five things that go wrong
And how to avoid each one
No order ID in the box
The most common reason a refund stalls. A box of bottles with no name and no order number cannot be matched to a customer. Write it on a slip and put it inside.
Posting without tracking
If the parcel goes missing, an untracked return leaves you with no evidence it was ever sent. Tracking costs a few dollars and settles the argument.
Calling on day 61
The window is firm. Set the reminder on the day the box arrives, not later.
Expecting return postage back
It is not covered. A refund returns the purchase price, and that is stated here rather than buried.
Using a third-party reseller
If the desk has no record of the order, it cannot refund it. This is the strongest practical argument for buying through the official route.
Waiting for the bank and blaming the seller
The 5 to 10 day card posting delay is the issuer's. If the desk has credited it and your statement has not caught up, the desk cannot make it faster.
What we will not pretend
Return shipping at your cost makes a refund partial, not complete. On a six-bottle pack that is a genuine expense, and no amount of careful wording changes it.
This is worth weighing before you buy the biggest pack. A three-bottle return costs less to send back, and by the time the window closes you still hold a month of product rather than four.
Chargebacks are a last resort, not a first one
If something has gone wrong, call +1 (302) 200-3480 first. A chargeback filed before anyone has been given a chance to fix it tends to freeze the order record, which makes the problem slower to solve rather than faster.
If the desk has not answered you within a reasonable time, that is a different situation and your card issuer is there for exactly that reason.
Try CogniMary with 60 days to change your mind
Three bottles is $59 each with free US shipping, and it fits inside the 60-day guarantee window better than six does.
Add To Cart — $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
A worked example
One refund, start to finish, with real dates
Assume you order three bottles on 1 March and the parcel arrives on 6 March.
1 March: the clock starts
Day zero is the order date, not the delivery date. Your deadline is 30 April, which is day 60. Put it in the calendar on 6 March when the box lands.
6 March to 20 April: you take it
Roughly a bottle and a half at two capsules a day. Comfortably past the median day reviewers report noticing anything, which is around day 32.
21 April: you decide it is not for you
Call +1 (302) 200-3480 that day. Nine days inside the window, with time to spare.
22 April: you post the bottles
To 650 Fifth Avenue, Floor 10, New York, NY 10019, USA, with your name, email and order ID on a slip inside, sent with tracking. Cost to you: the postage.
Around 26 April: it arrives
Tracking confirms delivery. This is the proof that matters if anything goes wrong afterwards.
Around 1 May: the desk credits it
Three to five business days after receipt.
Between 6 and 11 May: it reaches your statement
Five to ten days for the card issuer to post it. That part is the bank.
Total elapsed time from your decision to the money appearing: about three weeks, most of it outside anyone's control. Starting on day 58 rather than day 21 compresses none of it and risks all of it.
Your rights outside this policy
What the law gives you regardless of what any policy says
A seller's refund policy is a promise the seller makes voluntarily. It sits on top of, rather than in place of, the protections you already have.
In the United States, the FTC's Mail, Internet or Telephone Order Merchandise Rule requires a seller to ship within the time stated, or within 30 days if no time is stated, and to offer you the choice of a refund if they cannot. Separately, your card issuer provides a chargeback process for goods that never arrive or that are materially not as described.
Neither of those is a substitute for calling the desk first. A chargeback filed before anyone was given the chance to fix the problem tends to freeze the order record, which slows the resolution rather than speeding it. But if you have used the routes on this page and a genuine problem is unresolved, those protections exist and you are entitled to use them.
This is not legal advice
It is a plain description of consumer protections that apply to online orders in the United States. Rules vary by state and circumstance, and nothing here is a substitute for advice about your specific situation.
Questions
CogniMary Refund Policy — common questions
How do I get a refund on CogniMary?
Call +1 (302) 200-3480 inside 60 days of your order date with your order ID, then post the bottles to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA with your name, email and order ID inside.
How long do refunds take?
3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it.
Do I get my shipping cost back?
No. The refund covers the purchase price. Return postage is at your cost.
Can I return an opened bottle?
It is a satisfaction guarantee, so yes in principle. Call the desk first to confirm what to send.
What if the product arrived damaged?
Photograph it, including the outer box, then call +1 (302) 200-3480. Damage is handled as a replacement rather than a refund.
Where do I send the bottles?
650 Fifth Avenue, Floor 10, New York, NY 10019, USA
What if I bought through another website?
The desk can only refund orders in its own records. Contact whoever sold it to you.
Will I get store credit instead of money?
No. Refunds go back to the original payment method.