CogniMary Blog
CogniMary Customer Service Number, Email and Hours
By the CogniMary Editorial Team · Medically reviewed by Dr. Harald Hampel, MD, PhD · Review date · Published · Last updated
The CogniMary customer service number is +1 (302) 200-3480. It is the order desk, open Monday to Friday, 9:00am to 5:00pm Eastern Time, and it handles orders, tracking, changes and refunds. For anything about this website, email [email protected]. This page lists every contact, what each one is for, and how to get a fast answer.
Call +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm ET, for orders, tracking, changes and refunds. Have your order ID ready. Email [email protected] for website questions. The number printed on the bottle, +1 (623) 377-4609, is the distributor’s questions line.
Key facts
- Order desk: +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm ET.
- Website desk: [email protected]. It cannot see orders.
- Label questions line: +1 (623) 377-4609, Amplify Distribution, LLC.
- Office: 375 Pearl Street, Floor 14, New York, NY 10038, USA. Not for returns.
- Returns: 650 Fifth Avenue, Floor 10, New York, NY 10019, USA, after you call.
- Refund requests must be made inside 60 days of the order date.
What is the CogniMary customer service number?
The number is +1 (302) 200-3480. It reaches the order desk. The desk answers Monday to Friday, 9:00am to 5:00pm Eastern Time. Most order questions are settled on the call.
Call this number for anything you paid for:
- Where is my order?
- I want to change my delivery address.
- I want a refund.
- My bottle arrived damaged.
- The lot number does not match.
If you want to change an address, call as soon as possible. Before dispatch this is simple. The full list is on the contact page.
Other CogniMary contacts: email, label line and addresses
There are several contacts, and each one has its own job. Using the right one saves time.
| Contact | Details | Use it for |
|---|---|---|
| Order desk | +1 (302) 200-3480 | Orders, tracking, changes and refunds |
| Website desk | [email protected] | Site corrections, typos, privacy and press |
| Label questions line | +1 (623) 377-4609 | Questions about the label, from the distributor |
| Office | 375 Pearl Street, Floor 14, New York, NY 10038, USA | Letters only, not returns |
| Returns | 650 Fifth Avenue, Floor 10, New York, NY 10019, USA | Returned bottles, after you call the desk |
The website desk publishes this site. It has no access to the order system, so it cannot look up tracking or issue a refund. No separate sales email is published. Sales questions go through the order desk by phone.
CogniMary customer service hours and time zones
Both desks run on Eastern business hours, Monday to Friday, 9:00am to 5:00pm. On the West Coast, that is 6:00am to 2:00pm local time. Calling at 4:00pm Pacific is calling at 7:00pm Eastern, after the desk has closed.
A message sent on Friday evening is answered on Monday. Sending it again over the weekend does not move it up the queue. If the line is busy, call again at a different time of day before you assume no one is there.
Count working days when a deadline matters. The 60-day guarantee runs from the order date, so a refund call planned for a weekend near the end of the window should be made earlier.
What to have ready when you call CogniMary customer service
Three things make the call short.
- Your order ID. It is in the order email, which arrives within minutes of ordering. Without it, the desk has to search by name and card.
- The bottle in front of you. The label and the base answer half the questions before they are asked. The lot on current stock is COG-26/CO-7439.
- The date you ordered. The 60-day window runs from that date, so it decides what is possible.
If the bottle arrived damaged, photograph it first, including the outer box. The lot number guide shows where to find the code.
How to write to Cogni Mary support and get a fast answer
If you email, four lines in this order get the quickest reply:
- Your order ID on the first line.
- What you want, in one sentence: a refund, a tracking update, an address change or a replacement.
- What has already happened: when you ordered, what the tracking says, and whether you have called before.
- Your phone number, so the desk can call if that is faster.
For order questions, the phone is faster than email. For a correction to this site, write to [email protected] with the page address, the sentence and what your bottle says. A photograph of the panel settles most corrections in one message.
What CogniMary customer service can and cannot do
The order desk can find your order, track it, change it, authorise a return and process a refund. It can only act on orders in its own records. An order placed through a third-party reseller is outside those records and outside the guarantee.
Neither desk gives medical advice. They will not recommend a dose different from the label or say whether CogniMary is safe with your prescription. That is your clinician’s job. Neither desk will promise a result or a timeline.
If you have used every route and a real problem is still not solved, your card issuer exists for that situation. The refund policy sets out the steps and timing.
Frequently asked questions
What is the CogniMary phone number?
+1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm ET. It is the order desk for orders, tracking, changes and refunds.
Is there a CogniMary customer service email?
For this website, email [email protected]. It cannot see orders, so call the order desk for anything you paid for.
What is the CogniMary mailing address?
The office is 375 Pearl Street, Floor 14, New York, NY 10038, USA. Returns go to 650 Fifth Avenue, Floor 10, New York, NY 10019, USA, after you call the desk.
Our view
CogniMary customer service is easy to reach if you use the right contact. The order line, +1 (302) 200-3480, handles anything you paid for. The website email handles the site. The number on the bottle belongs to the distributor.
Call in Eastern business hours with your order ID and the bottle in hand, and most questions end on the first call. Keep the order email, because it holds the ID every conversation starts with.
Last updated . Written by the CogniMary Editorial Team and medically reviewed by Dr. Harald Hampel, MD, PhD. The review checks this page for accuracy. It is not an endorsement of the product and it is not personal medical advice.